Frequently Asked Questions
It is very important to have your email for us to contact you in case we have questions about your order, especially for stamps or t-shirts. You should get an email from us after you send your order. If you have not got one, there might be a problem with your email and please Contact Us asap.
1, How to Download the Items Ordered?
Please let us know by email as soon as possible if you have any problem to download the items ordered. Also check out How to Download the Items Ordered.
2, What are included in an order?
For each item (such as a name) in an order, you will get a zip file (can be downloaded). There are six styles of the Chinese characters (or more for some names) included in each zip file. And they are in both the simplified form and the traditional form if available. There should be at least 11 image files (10 PNG files and 1 GIF file) included in each zip file. Thus you have more choices included and just pick the one you like to use. See the Sample Symbols for more detail.
3, What is the file format?
After you send your order, you will be able to download a zip file for each item right away or you can download it later if you wish, which includes all the Chinese characters for the name or the English word you ordered. The Chinese characters are in PNG and/or GIF. More info, see Help section.
4, What do I do if a name or a word not on your site?
Please double check the lists to make sure it is not on the lists. If it is indeed not on the lists, you may order it using the Special Order. We will translate it for you and send it to you via email in 48 hours.
5, Can I get refund for my order?
Usually we don't offer a refund for a downloadable order. But if something is wrong with the order, we will certainly do our best to correct it. Just send us an email about it. For non-downloadable order, if you are not satisfied with it for any reason, just send it back within 30 days for a full refund. Check out our shipping info.
6, How do I read the name or the characters?
Always read them from left to right. It is the same as you read English.
7, Japanese Kanji or Chinese characters?
Japanese Kanji are originally from China so most of them are the same as their corresponding Chinese characters, but Japanese kanji only contain a small collection of Chinese characters. There are a lot more Chinese characters not included in Japanese Kanji. Actually 'kanji' means Chinese characters. Kanji are used less and less now in Japan. You don't see a lot of Kanji in a modern Japanese book anymore.
8, Need help with the zip file downloaded?
See the Help section.
9, What are the styles of the Chinese characters?
Here are the styles for the Chinese characters. The top ones are in the simplified form and the bottom ones
are in the traditional form. See the Sample Symbols for more info.
10, Questions about Chinese names?
13, Chinese Radicals
14, Chinese Pinyin